Q: Which countries do you ship to?
A: We ship to the United States, Canada, New Zealand, Australia, most European countries and a few countries in Asia.
For shipping availability to other specific regions, please refer to the options at checkout.

Q: When will my order be shipped?
A: Orders are typically processed and shipped within 1-2 business days.
Please note that shipments are not dispatched on weekends, public holidays, or during specific warehouse holiday periods.

Q: Which carrier do you use for delivery?
A: We primarily use YunExpress as our logistics partner to ensure reliable international delivery. Once the package arrives in the destination country or region, the final mile delivery will be handled by a local carrier partner, such as USPS, Canada Post, DPD, DHL, or other regional postal/courier services depending on the destination.

Q: How long does delivery take?
A: Delivery times vary depending on the destination.
For US, UK and Germany, delivery typically takes about 5-10 days, while it may take 6-15 days for other regions.

Q: What should I do if my package is delayed or the tracking is stuck?
A: If you have not received your package for an extended period or the tracking information has not updated for several days, please contact us at support@veepeak.com directly. We will get in touch with the logistics provider to investigate the details and provide you with an update.

Q: Can I change the delivery address of my package after it has been shipped?
A: Unfortunately, once a package has been shipped, we are generally unable to change the delivery address.
If you need to redirect the shipment, arrange a pickup, or request a delivery change, please contact the local last-mile carrier directly after the package is handled over to them.
Availability of these services depends on the carrier and local regulations.